Privacy Policy

At Rooms.lk, your privacy is important to us. Learn how we collect, use, and protect your information.

Information We Collect

To provide our services, we may collect the following types of information:

- Personal Information: Name, email address, phone number, and other contact details provided during the booking process.
- Payment Information: Processed through secure third-party payment gateways. We do not store credit card numbers.
- Booking Details: Dates of stay, property preferences, and special requests.

- Business Information: Property name, location, contact details, and descriptions provided during registration.
- Account Information: Email address, phone number, and login credentials.

- Cookies and Analytics: We use cookies and similar technologies to track user activity on our platform. This includes IP addresses, browser type, device information, and pages visited.

How We Use Your Information

  • Facilitating Bookings: To connect travelers with hotel owners and process reservations.
  • Communication: To send booking confirmations, updates, and support-related messages.
  • Improving Services: To analyze user behavior and enhance the functionality of our platform.
  • Legal Compliance: To comply with applicable laws and regulations.

Responsibility, Liability and Property Promotion

Rooms.lk operates as an online accommodation platform and facilitator connecting property owners, accommodation providers, and travelers. Rooms.lk does not own, manage, operate, inspect, or control the properties listed on the platform and, unless expressly stated otherwise, does not act as an agent or representative of any property owner.

Accordingly, Rooms.lk does not assume responsibility or liability for:

  • The accuracy, completeness, reliability, or timeliness of property listings, descriptions, photographs, facilities, amenities, prices, or availability provided by property owners.
  • The conduct, actions, omissions, representations, or contractual obligations of property owners, accommodation providers, travelers, guests, or other third parties.
  • The condition, safety, legality, quality, suitability, availability, or operation of any property or its facilities.
  • Any disputes, cancellations, amendments, no-shows, refunds, payments, charges, or other matters arising directly between a property owner and a traveler, except where Rooms.lk has expressly agreed otherwise in writing.
  • Any loss, injury, damage, theft, expense, inconvenience, or other claim arising from or relating to a traveler's stay at a property.
  • Any direct, indirect, incidental, consequential, special, or other loss arising from the use of the Rooms.lk platform or information published through the platform, to the maximum extent permitted by applicable law.
Property Information and Marketing

By submitting, registering, or maintaining a property listing on Rooms.lk, the property owner grants Rooms.lk a non-exclusive, worldwide, royalty-free right to use, reproduce, display, publish, distribute, format, adapt, and promote the property information supplied by the owner, including the property name, descriptions, photographs, videos, logos, location information, amenities, and booking links, solely for operating, advertising, marketing, and promoting the property and the Rooms.lk platform.

Rooms.lk may publish or promote such information through its website, Facebook, Instagram, search engines, online advertising networks, partner platforms, directories, and other digital or social-media channels.

The property owner represents and warrants that they have all necessary rights, permissions, and authority to provide and authorize Rooms.lk to use any photographs, videos, trademarks, logos, descriptions, and other content submitted for publication.

Social Media, Search Engines and Third-Party Platforms

Property owners acknowledge that information and links published publicly on the internet may be copied, indexed, cached, shared, reposted, referenced, or otherwise processed by third parties, including social-media platforms, search engines, websites, individuals, automated systems, bots, crawlers, AI systems, aggregators, and other external services.

Rooms.lk does not control such third-party activities and shall not be responsible for the continued availability, reproduction, distribution, indexing, modification, or use of property information or links by third parties after such information has been made publicly available.

A request to remove a property listing, promotional post, image, or link from Rooms.lk's own website or controlled channels does not guarantee the removal of copies, cached versions, search-engine results, social-media posts, third-party websites, or other content that may have been independently copied or distributed by external parties.

Removal and Correction Requests

If a property owner believes that property information published by Rooms.lk is incorrect, outdated, unauthorized, or should be removed, the owner should submit a written request by email to info@rooms.lk.

Requests should include sufficient information to identify the relevant property, content, or URL and clearly state the requested correction or removal. Rooms.lk will review reasonable requests and, where appropriate and technically feasible, take reasonable steps to update or remove content under its control.

Rooms.lk does not guarantee immediate removal and cannot guarantee the removal of content from third-party platforms, search engines, social-media services, automated systems, or other external services.

Automated Platform and Communications

Rooms.lk may use automated systems, software, algorithms, and other technology to manage property listings, communications, marketing, indexing, and other platform functions. Property owners acknowledge that direct communication with an individual employee may not always be available for every listing or request.

For listing corrections, removal requests, complaints, legal notices, or other property-related matters, property owners should contact info@rooms.lk so that the request can be formally recorded and reviewed.

Third-Party Services

Rooms.lk may use third-party service providers and platforms to operate, host, advertise, distribute, analyze, or otherwise support the Rooms.lk service. Rooms.lk does not control the policies, systems, availability, or actions of such third parties and, to the maximum extent permitted by applicable law, is not responsible for their independent actions, interruptions, errors, or handling of publicly available property information.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.